Privacy Policy

Leopard Orchid Safaris is a boutique, family-run safari operator based at Spur Mall, Second Floor RM S14, Kimbo, Ruiru, Kenya. When you enquire, book or travel with us, we become the data controller for the personal information you share.

We collect only what we need to design and deliver your safari. That usually means your name, email address, phone number, country of residence, passport details for park permits and cross-border transfers, travel dates, dietary needs, any medical information you choose to share with us, and payment details when you settle your invoice.

We also collect basic technical information when you visit our website, including IP address, browser type and pages viewed. This is used to keep the site safe and to understand which content is helping travellers plan their trips.

Your personal information is used to answer your enquiry, prepare a written itinerary, book lodges and internal flights on your behalf, coordinate airport transfers, and stay in touch during your trip. If you agree, we may occasionally email you with a small number of travel stories or seasonal offers, and you can unsubscribe at any time with one click.

We never sell or rent your information to any third party. We never use it for automated decision-making that has a legal effect on you.

To book your safari we must share the minimum information necessary with our lodges, camps, guides, drivers and internal flight partners. Every partner we work with is bound by contract to protect your data and to use it only for the specific booking we send them.

We may also share information when we are legally required to, for example with immigration authorities, tax authorities or in response to a valid court order.

We keep booking records for seven years after your last trip with us, in line with Kenyan tax law. Marketing information is kept only for as long as you remain subscribed. If you ask us to delete your information entirely, we will do so within thirty days, except where we are legally required to retain it.

You are entitled to a copy of the personal information we hold about you, to correct anything that is wrong, to have it deleted, and to object to any use of it that is not necessary for your booking. Write to info@leopardsorchidsafaris.co.ke and we will respond within thirty days.

Guests based in the European Union and the United Kingdom benefit from full GDPR rights, and any complaint that is not resolved to your satisfaction can be raised with your national data protection authority.

Our website uses a small number of cookies to remember your currency preference and to measure anonymous traffic patterns. We do not use cookies for advertising, and we do not follow you around the internet after your visit.

Personal information is stored on secure, access-controlled systems. Payment card details are never stored on our servers, they are handled directly by our regulated payment processors. Our team receives regular training on how to keep your information safe.

We may update this policy from time to time. Where a change is material, we will highlight it clearly on this page. The date of the current version is shown at the bottom.

For any question about your personal information or this policy, reach us on info@leopardsorchidsafaris.co.ke or call +254 720 256 408. A real person will reply, usually within a few hours.